TERMS AND CONDITIONS
1. Return Policy
Refunds/Exchanges
We strive to satisfy our customers, but if for some reason you are not satisfied with your purchase, you can return the item within 10 days of receipt for a refund or exchange. Item must be in original packaging and in the same condition you received it. Please send the item to:
Vermont Country Cabin 1382 S Walden RD Cabot, VT 05647
If you would like to exchange an item, please email us at contact@vermontcountrycabin.com and let us know which item you would like.
Upon receipt of the item, we will inspect it and let you know if the refund/exchange was approved. Once approved, a refund will be processed to your original payment method or an exchange sent out within 3- 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Shipping charges are not refundable.
If you receive an incorrect or damaged item, we apologize! We will get you a replacement shipped out ASAP or give you a refund. Please email us at contact@vermontcountrycabin.com upon receipt of the damaged/incorrect item and include your order number and a description of the issue along with a photograph of the item.
Exceptions/Non-Returnable Items
Sales items or custom/personalized items cannot be returned or exchanged.
Order Cancellation
Email us at contact@vermontcountrycabin.com right away with your order number and name. Unshipped orders will be completely refunded. Any orders that have already shipped out will need to be returned.
2. Customer Service
We would love to hear your questions, suggestions, comments or ideas! Please feel free to use our contact form to get in touch with us at any time! We will respond within 24 hours. Thanks so much!
3. Sales Tax
Vermont residents and local pickup customers pay a 6 % sales tax on all orders.
4. Payment Methods
- Credit Card- Our preferred method of payment is credit card. Please know that your order is secure! Orders placed on our site have been encrypted with SSL (Security Socket Layer) technology as indicated by the black lock and the “s” at the end of “https” in our web address. This allows a safe passage for information sent over the internet.
- Check or Money Order– We gladly accept personal checks or money orders. All orders will be shipped after the check has cleared with the bank.
- Pay Pal
5. Shipping
We ship USPS Priority and USPS First Class Mail on domestic orders. All orders will be processed within 3-5 business days.
6. Shipping Rates
Shipping will be calculated according to the total weight of your order and can be seen when placing items in your shopping cart.
7. Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request only unless you give us permission to use it in another manner, such as adding you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: vtcabinandbath@gmail.com
By Phone: (802) 371-7519
